This document applies to all HP and Compaq desktop computers with Windows XP, Me, or 98.
Use the steps in this document when you’re having problems starting your computer. There are many causes that can prevent the computer from starting up correctly so it is important to further define the symptom so that HP can provide you with more relevant troubleshooting information.
NOTE: If your computer is able to open Windows, but you are receiving an error message or have a different problem, try searching HP Customer Care on the exact error or symptom that the computer is experiencing to find a more relevant support document.
Use the following steps, in sequence, until a solution is found.
Step 1: Begin troubleshooting by removing media and connected devices
Turn on the computer and remove any CDs and DVDs from their drives using the CD/DVD eject button on the outside of the CD/DVD drive.
If you are unable to turn on the computer and/or eject the discs, continue using these steps. Remember to remove the discs when the computer has power and you are able to open the drive door.
Read more-
No comments:
Post a Comment